Shipping policy
Shipping Policy — The Moment
Production & Shipping Time Our products are personalised and made to order. Production begins once the required number of orders is collected. Estimated production and delivery time: up to 6 months from production start. You will be notified by email at every stage of the process. Once your order is ready, you will receive a confirmation email with your tracking number.
Free Shipping All orders of €150 or more qualify for free worldwide shipping.
Customs Duties & Import Taxes Customs duties and import taxes are calculated automatically and paid at checkout for all destinations — no surprises at delivery.
Orders below €150 For orders under €150, shipping costs are calculated at checkout:
| Destination | Cost |
|---|---|
| 🇬🇷 Greece | €8 |
| 🇪🇺 European Union | €60 |
| 🇬🇧 UK / Europe (non-EU) | €90 |
| 🇺🇸 USA / 🇨🇦 Canada | €95 |
| Middle East & Asia | €100 |
| 🇦🇺 Australia / Oceania | €90 |
| Rest of World | €105 |
Shipping Destinations We ship to Greece, the European Union, the United Kingdom, USA, Canada, Australia, Middle East, and worldwide.
Changes to Shipping Address or Recipient Details Need to update your delivery address or recipient information? Send an email to hello@themomentgiftbox.online with your order number and the new details. Changes are accepted before your order has been dispatched.
Order Tracking You will receive a tracking number by email once your order has been dispatched.
Contact For any shipping enquiries: Email: hello@themomentgiftbox.online Phone: +30 6981062228 VAT: 157879284 | Tax Office: Patras, Greece GEMI Number: 193885316000